Terms of Service

1. Acceptance of terms

By accessing or using ShieldWeb ("Service", "we", "us"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

These terms constitute a binding agreement between you (or the organisation you represent) and ShieldWeb. If you are accepting on behalf of an organisation, you represent that you have the authority to do so.

2. Description of service

ShieldWeb provides a team VPN and private network service built on the WireGuard protocol, hosted on servers physically located in Switzerland. The Service includes:

• WireGuard-based encrypted VPN connections
• Team management dashboard — invite links, roles, device management
• DNS-based threat protection powered by AdGuard
• Encrypted team chat and file transfer within the private network
• Organisation management tools — audit logs, access control

The Service is provided on a subscription basis with a free trial period as described below.

3. Accounts and eligibility

Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. Use of the Service for personal consumer purposes (as opposed to business or professional use) is permitted but the Service is primarily designed for teams and organisations.

Account security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@shieldweb.online if you suspect unauthorised access to your account. We are not liable for any loss resulting from unauthorised account access due to your failure to secure credentials.

Accurate information

You agree to provide accurate and complete information when creating your account and to keep it up to date.

One account per user

Each user may maintain one account. Creating multiple accounts to abuse the free trial or any promotional offer is prohibited.

4. Billing and payments

Subscription plans

Subscriptions are billed monthly or annually depending on your chosen plan. Prices are displayed in USD and may vary by region. All prices are exclusive of applicable taxes, which Creem calculates and collects.

Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You authorise Creem to charge your payment method on each renewal date.

Price changes

We reserve the right to change subscription prices. You will be notified at least 30 days before any price change takes effect. Continued use of the Service after the price change constitutes acceptance of the new price.

Failed payments

If a payment fails, Creem will retry the charge. If payment remains unsuccessful after retries, your account may be suspended or downgraded. You will be notified by email.

Invoices

Invoices are issued by Creem and available in your Creem billing portal. For VAT invoices and tax receipts, contact Creem support directly.

5. Free trial

New accounts receive a 7-day free trial of the Service. No credit card is required to start the trial.

• The trial provides full access to the Service features of your chosen plan
• At the end of the trial, access is automatically suspended unless you subscribe to a paid plan
• One free trial per person and per organisation — creating duplicate accounts to obtain additional trial periods is prohibited
• We reserve the right to modify or discontinue the free trial at any time

For information about refunds after a trial ends and a paid subscription begins, see our Refund Policy.

6. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Transmit or distribute malware, viruses, or any malicious code
• Conduct denial-of-service attacks, port scanning, or network intrusion attempts against third parties
• Send unsolicited bulk email or spam through the VPN
• Access, collect, or store third-party personal data without authorisation
• Circumvent geo-restrictions or access controls in violation of third-party terms
• Engage in illegal activities including but not limited to fraud, copyright infringement, or distribution of illegal content
• Resell, sublicense, or commercially redistribute the Service without our written permission
• Reverse engineer, decompile, or attempt to extract the source code of the Service

We reserve the right to suspend or terminate accounts that violate this policy, with or without notice, at our sole discretion.

7. Data and privacy

Our collection and use of your data is governed by our Privacy Policy, incorporated herein by reference.

Key points:

• All servers are located in Switzerland and governed by Swiss law (nFADP)
• We do not log or inspect VPN traffic content
• You retain ownership of all data you transmit through the Service
• We will not sell your data to third parties

You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including GDPR where relevant to your activities.

8. Intellectual property

The Service, including its software, design, trademarks, and content, is owned by ShieldWeb and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription period.

You may not copy, modify, distribute, sell, or sublicense any part of the Service. Feedback and suggestions you provide may be used by us without obligation to you.

ShieldWeb is built on open-source components including WireGuard® (licensed under GPLv2) and AdGuard (licensed under GPL). WireGuard® is a registered trademark of Jason A. Donenfeld.

9. Service availability

We strive to maintain high availability but the Service is provided "as is" and "as available" without warranty of uninterrupted access. We do not guarantee that the Service will be error-free or available 100% of the time.

Planned maintenance will be announced in advance where possible. Emergency maintenance may occur without advance notice. You can check current Service status at https://hub.shieldweb.online/?page=status.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. In the event of permanent discontinuation of the Service, we will provide at least 30 days' notice and offer a pro-rata refund for unused prepaid subscription periods.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• The Service is provided without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement
• ShieldWeb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• Our total aggregate liability for any claim arising from use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim

Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you in full.

Nothing in these terms limits liability for fraud, gross negligence, or wilful misconduct, or any liability that cannot be limited under applicable law.

11. Termination

By you

You may cancel your subscription at any time through the billing portal or by contacting us. Cancellation takes effect at the end of the current billing period. See our Refund Policy for details on refunds upon cancellation.

By us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. We may also terminate with 30 days' notice for any other reason, in which case a pro-rata refund of unused prepaid fees will be issued.

Effect of termination

Upon termination, your access to the Service will cease. Your data will be deleted in accordance with our Privacy Policy (typically within 30 days). You remain responsible for any charges incurred prior to termination.

12. Changes to terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

13. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Zürich, Switzerland. If you are a consumer in the EU, you may also have the right to bring proceedings in the courts of your country of residence.

Before initiating legal proceedings, we encourage you to contact us at legal@shieldweb.online to resolve any dispute informally.

14. Contact